Don’t let an Apple Care rep lie and tell you that backing up and then restoring your phone will get everything back. It won’t.
If you Backup, Sync and Transfer purchases in iTunes first, then Erase all content and settings in your iPhone, then restore, all of your purchased apps and the hours (or days) you spent organizing them into folders will be lost, forever.
Wiping my phone was what Apple recommended, but it has not helped because the real problems are bugs in the iOS software (yes, I have the latest OS and iTunes):
– my phone won’t remember my WiFi connection
– pictures sometimes crash the entire phone when I attempt to edit them.
Want to completely waste a day? Apple is here to help. Restore in iTunes is not really Restore. Restore is actually “Partially Restore”. If I’d known that, I would not have wasted my time wiping the phone.