Yesterday I was given a low price of $34/mo for the 16MB Comcast “Blast Package” for 9 months, then $52/mo after that… by a rep at a Comcast service center. I wrote it down and confirmed what I was getting as I was standing at the counter. Today they hooked it up. I had 11 MB.
I called Comcast to figure out what was wrong, and my speed cut back as I was talking to the rep to 6 MB/sec. The rep claimed not to have done anything, but for a good 10 minutes before I called I was getting 11 to 12 MB download speeds, after calling, I had only 5 MB. After I hung up, I was getting only 3 to 5 MB/sec. I thought perhaps my cell phone was causing interference slowing down my internet connection…
Keep in mind that these tests vary over time depending on network traffic to the particular server you are testing against. But the change in speed happened to the same server.
Test your speed here:
The rep on the phone told me I signed up for the 6 MB/sec package. Bull feathers. I have the paper right in front of me signed by “BBI” and it says 16MB. How was I getting 11 MB/sec with a 6MB/sec package?
The phone rep claims that I have to go in in person to get what I signed up for. Yes, I will. And if I don’t get what I was promised, I will cancel my service.
Now it is Friday at 5 PM and they are closed. Check your speed.
PS. Happy Halloween! No more posts till Sunday night or so.
PPS. After posting this, my speed went up to 8MB/sec. What the heck? Are these tests accurate?