See, what this image shows is that I have my “Domain helper” service OFF, yet when I go to a site that does not exist, I get a Comcast Domain helper page. That’s the tab on the left top that says “Sorry. Page not found.” It should say “Site not found. Here are some Advertisements.” … that seem related to what I’ve recently been searching on google?
How do I turn this OFF really? I mean so it is really, OFF? Forever? Well, I can just block search2.comcast.com in my firewall, but then Firefox will still no longer use Google as my redirector if I get a bad domain… I’d like to use Google. So I call Comcast customer service.
REP: I’m not familiar with what you are talking about. (Looks up my info… Listens to me about the problem, about … transfers me to the Home Networking people.
Home Networking REP: … they look up my info … Listens to me about the problem, … transfer me to Tier 2 Home Networking
Tier 2 Home Networking REP: … “um, not quite sure what that is.” … Listens to me explain the problem. I give the Comcast opt out web site… person doesn’t have a web browser so can’t go there…. I explain again about DNS hijacking and the search page, search2.comcast.com … wait on hold for a while… When the rep goes there, rep is told the page is there “to update my security to protect my privacy.” Hmmm. Okay … more explaining about DNS hijacking … more waiting on hold… longer this time …
In XP, click Start | Run … Enter “cmd” … Type “ipconfig /flushdns” and hit enter. Redirect remains. Trying to change settings in Comcast User Settings… I get an error when I click edit on the Domain helper box.
I explain that I got the MAC address of my modem from a previous rep, and it worked great for a few days… now the MAC address is different for the modem?
I’m told I’ll have an email that tells me to click to correct my MAC Address. I sign in at http://www.comcast.net/ and check my mail. No such mail. Only two emails I have about this are the confirmation email and the success email.
I’m told to flush the DNS cache again then see if I can get to the opt out page and change the MAC address. No such option at the opt out page. Why did my modem’s MAC address work for a few days, then change? Rep doesn’t know. … 54 minutes later still on the phone … Rep tries turning the service on then back off. Wants to know what page I’m trying to reach. I explain that it is for any page that is not a real page. She insists on a page. I make up www.hw3dd.com and explain that this takes me to http://search2.comcast.com/?cat=dnsr&con=ds&url=www.hw3dd.com …
Same thing happens in Internet Explorer. Rep says this is because Comcast.net is my home page. No, google.com is my home page. This is the page that comes up when I start Internet Explorer: www.google.com
Rep is now REALLY understanding the problem because I have explained it in many different ways. If I misspell a web address, I’m taken to the Comcast search page, but other pages come up fine if I type them correctly.
Rep is going to escalate this issue. Service shows on rep’s end and on my end that I should not be getting redirected, but I still am. Both the rep and I agree that it doesn’t make any sense. A ticket is being put in to try to correct it.
Time talking to Comcast customer service: 1 hr, 12 minutes. 24 to 72 hrs expected resolution time.
Update 10/19/2009 *** SOLUTION ***
Configure your computer to use a free public DNS. You can do this while using Comcast.
Public DNS Servers
Level 3 Communications (Broomfield, CO, US)
Verizon (Reston, VA, US)
GTE (Irving, TX, US)
One Connect IP (Albuquerque, NM, US)
OpenDNS (San Francisco, CA, US)
Exetel (Sydney, AU)
VRx Network Services (New York, NY, US)
SpeakEasy (Seattle, WA, US)
Sprintlink (Overland Park, KS, US)
Cisco (San Jose, CA, US)